Shipping Policy for Gemcouturee

Effective Date: January 17, 2025

At Gemcouturee, we are committed to providing you with the best possible shopping experience. This includes ensuring that your beautiful jewelry pieces arrive at your doorstep in a timely and secure manner. Please read through our Shipping Policy to understand the shipping options, fees, delivery times, and any other important information related to your order.

By placing an order on gemcouturee.com, you agree to the terms and conditions of this shipping policy.

1. Shipping Methods and Rates

We offer several shipping options to meet the needs of our customers. Shipping fees and delivery times will be calculated at checkout based on your location and the items in your order. The available shipping methods are:

  • Standard Shipping: Delivery within 5-7 business days for domestic orders (within the United States).
  • Expedited Shipping: Delivery within 2-3 business days for domestic orders.
  • Overnight Shipping: Delivery by the next business day for orders placed before 2:00 PM local time (available for select items and locations).
  • International Shipping: Delivery times vary based on the destination country, typically between 7-21 business days. International shipping costs and customs duties will be calculated at checkout.

Please note that delivery times are estimates and may be affected by factors such as weather conditions, holidays, or courier delays.

2. Order Processing Time

  • Orders are typically processed and shipped within 1-2 business days after payment is successfully confirmed. Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a shipping confirmation email with tracking details once your order has been dispatched from our warehouse.

3. Free Shipping

  • Gemcouturee offers free standard shipping on orders over $100 within the United States.
  • Free shipping promotions are subject to change and will be applied automatically at checkout for qualifying orders.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. If you experience any issues with tracking or shipping, please don’t hesitate to reach out to our customer support team.

5. International Shipping

We are happy to offer international shipping to many countries. Please note that:

  • Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and fees upon delivery. These charges are the responsibility of the customer and are not included in the shipping cost calculated at checkout.
  • Customs Delays: International shipments may be delayed due to customs processing in your country. Gemcouturee is not responsible for any delays caused by customs procedures.
  • Restricted Items: Some items may not be eligible for international shipping due to restrictions in certain countries. If this is the case, we will notify you before processing your order.

6. Shipping Address

It is important to provide accurate shipping information when placing your order. Please double-check the address details before completing your purchase to ensure that your package is delivered correctly and without delays. Gemcouturee is not responsible for any lost or delayed shipments caused by incorrect or incomplete address information.

7. Lost or Stolen Packages

While we take great care in packaging and shipping your order, once the package is in the hands of the carrier, Gemcouturee is not responsible for lost, stolen, or damaged items. However, if your package is lost or stolen, please contact the shipping carrier immediately to file a claim. If you need assistance with this process, feel free to reach out to our customer service team.

8. Shipping Restrictions

We currently do not ship to P.O. Boxes, Military APO/FPO addresses, or any countries where shipping is prohibited by law. Please ensure that your shipping address is valid and that your country is eligible for delivery at checkout.

9. Changes to Shipping Policy

Gemcouturee reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please check this page periodically to stay informed of any updates or changes.

10. Contact Us

If you have any questions or concerns about your order or shipping, feel free to contact us. Our customer service team is here to help!