Refund and Returns Policy for Gemcouturee

Effective Date: January 17, 2025

Welcome to Gemcouturee! We are delighted to have you as a customer and appreciate your trust in purchasing our fine jewelry. We want you to be completely satisfied with your purchase, and this Refund and Returns Policy outlines the steps for returning or exchanging items and the conditions for a refund.

By shopping with us at gemcouturee.com, you agree to the terms and conditions laid out in this policy. Please read this carefully to understand how we process returns and refunds.

1. General Return Policy

At Gemcouturee, we want you to be happy with every purchase. If you are not satisfied, you may return most items within 30 days of receipt. To qualify for a return, the following conditions must be met:

  • Condition of Items: Items must be returned in new, unused, and unworn condition with all original packaging, tags, and documentation.
  • Proof of Purchase: You must provide proof of purchase, such as your order number or receipt, when initiating a return.
  • Exclusions: The following items are non-returnable:
    • Custom-made, engraved, or personalized jewelry
    • Final sale or clearance items
    • Gift cards

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@gemcouturee.com within 30 days of receiving your order. Include your order number, the items you wish to return, and the reason for the return. Our team will review your request and provide a Return Authorization (RA) Number.

  2. Return Authorization: Once you receive your RA number, please include it with your returned items. This helps us process your return more efficiently.

  3. Packaging: Securely package the item(s) in their original packaging to avoid damage during the return shipment. Ensure that the RA number is included in the package.

  4. Shipping the Return: Ship the item(s) to the address provided by our customer service team. You are responsible for the return shipping costs, unless the return is due to a defect or error on our part.

  5. Return Address: Return items must be sent to the following address:

    • Gemcouturee Returns Department
    • 409 Wooded Way, Newtown Square, Pennsylvania 19073, USA
  • Return Shipping Fees: Unless the return is a result of a mistake by Gemcouturee (such as receiving a damaged or incorrect item), you will be responsible for the cost of return shipping. We recommend using a trackable shipping service to return your items to ensure they arrive safely.

3. Refund Process

Once we receive the returned item(s) and confirm they meet the criteria outlined in our policy, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, the refund may take 5-10 business days to appear in your account.

  • Non-refundable Charges: Please note that original shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., a defective or incorrect item).

  • Partial Refunds: If the returned item is found to be damaged or not in its original condition, a partial refund may be issued.

4. Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order. Unfortunately, we cannot guarantee that an exchange will be processed in time to reserve the new item. However, our customer service team will assist you with the return and help you find an appropriate replacement.

5. Damaged or Defective Items

We are committed to providing you with jewelry of the highest quality. If you receive an item that is damaged or defective, we will offer a full refund, exchange, or replacement, depending on your preference. Please notify us within 7 days of receiving a damaged or defective item.

To report a damaged or defective item, follow these steps:

  1. Contact Us: Email us at info@gemcouturee.com with your order number and a description of the issue.
  2. Photographic Evidence: Please provide clear photos of the damaged or defective item(s) to assist with processing the return.
  3. Return Instructions: Our team will guide you through the return process and arrange for a replacement or refund.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We process orders promptly, so there is a chance your order may already have been dispatched before we can process your cancellation. If the order has been shipped, you will need to follow the steps outlined in our returns process.

7. Gift Returns

If you received an item as a gift and would like to return it, please contact our customer service team at info@gemcouturee.com. We will be happy to assist you with an exchange or offer a store credit for the return.

8. International Returns

For international returns, the customer is responsible for return shipping costs, as well as any customs duties or import taxes associated with returning an item. Please ensure that your return complies with the customs regulations of your country.

9. Customer Support

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return, please do not hesitate to contact our customer service team. We are here to assist you!