Sales Policy for Gemcouturee

Effective Date: January 17, 2025

Welcome to Gemcouturee! We are delighted that you have chosen to shop with us. Our Sales Policy outlines the terms and conditions for purchasing items from Gemcouturee through our website, gemcouturee.com. By completing a purchase, you agree to abide by the terms outlined in this policy.

Please take a moment to read our sales policy, as it contains important information regarding the ordering, pricing, payment, and delivery of our jewelry. If you have any questions, feel free to contact us at info@gemcouturee.com.

1. Ordering Process

When you place an order on Gemcouturee, you are making an offer to purchase our products under the terms and conditions outlined in this policy. After you complete your order, you will receive an order confirmation via email, detailing the items you’ve purchased, their prices, and your order reference number.

Orders can be placed through our secure online platform at gemcouturee.com, which is available 24/7.

2. Product Availability and Stock Levels

We make every effort to ensure that the items on our website are available for purchase and in stock. However, in rare instances, an item may become out of stock after your order has been placed. In the event that we cannot fulfill your order due to stock limitations, we will notify you promptly via email and offer alternatives, such as:

  • A full refund for the unavailable item(s)
  • A backorder option (if applicable)
  • An exchange for another item of equal or lesser value

If we cannot fulfill your order or you decide to cancel, we will process a full refund to your original payment method.

3. Pricing and Payment

  • Pricing: All prices listed on Gemcouturee are in U.S. dollars (USD) unless otherwise specified. Prices are subject to change at any time without notice, though any price changes will not affect orders that have already been confirmed.

  • Sales Tax: Sales tax will be applied to orders shipped to U.S. addresses based on the applicable tax rate in your state. The tax will be calculated during checkout.

  • Payment Methods: We accept a variety of payment methods for your convenience, including:

    • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay
    • Google Pay

  • Payment Authorization: Your payment will be processed at the time of purchase, and your order will be confirmed once the payment has been authorized. If payment cannot be authorized, we will notify you immediately.

  • Currency: All transactions are processed in USD (United States Dollar). If you are shopping from outside the U.S., your bank or payment provider may charge currency conversion fees.

4. Order Confirmation

Once your order is successfully placed, you will receive an Order Confirmation email containing the following details:

  • A summary of the items purchased
  • The total cost, including applicable taxes and shipping charges
  • An order reference number
  • Estimated delivery times

Please keep this email for your reference. If you do not receive the order confirmation email, please check your spam folder, and if it’s still missing, contact us at info@gemcouturee.com for assistance.

5. Shipping and Delivery

  • Shipping Methods: We offer a range of shipping options, including standard and expedited shipping. The shipping method and associated cost will be calculated during checkout based on the delivery address and the size of your order.

  • Shipping Fees: Shipping costs are calculated based on the delivery destination and the total weight of your order. You will be provided with an estimated shipping fee during the checkout process.

  • International Shipping: We are happy to offer international shipping to select countries. International customers are responsible for any customs duties, taxes, and import fees that may be imposed upon arrival. These fees are not included in the price of the products or the shipping costs.

  • Order Processing and Delivery Times: Once your payment is confirmed, we typically process and ship orders within 1-3 business days. Delivery times vary based on the shipping method selected and the destination. Standard domestic shipping generally takes 3-7 business days, while expedited shipping can take 2-3 business days.

  • Tracking: Once your order has been shipped, you will receive an email with a tracking number to monitor the status of your delivery.

6. Cancellations and Modifications

We aim to process your order quickly, so it’s important to review your order carefully before finalizing your purchase. If you wish to make changes or cancel your order, please contact our customer service team as soon as possible.

  • If the order has not been shipped yet, we will do our best to accommodate your request for changes or cancellations.
  • Once your order has been shipped, we are unable to make changes. In this case, you will need to follow our Returns Policy if you decide to return or exchange the items.

7. Promotions and Discounts

From time to time, Gemcouturee may offer special promotions or discounts. These promotions are subject to specific terms and conditions, including expiration dates and exclusions. Please review the details of each promotion before applying the discount code.

  • Promo Codes: Promo codes are only valid during the specified promotional period and cannot be combined with other offers, unless otherwise stated.
  • Gift Cards: If you receive a gift card, it can be redeemed at checkout. Gift cards cannot be exchanged for cash, and any unused balance will remain on the card for future use.

8. Order Errors

In the event of an error with your order, such as incorrect pricing, shipping issues, or incorrect items, please contact us immediately. We will work with you to resolve any discrepancies and correct any issues with your order.

9. Customer Service and Support

If you have any questions or concerns regarding our sales process, need assistance with an order, or have inquiries about products, please do not hesitate to reach out to our customer service team. We are here to help!

10. Modifications to the Sales Policy

Gemcouturee reserves the right to modify or update this Sales Policy at any time. Any changes to the policy will be posted on this page with the updated Effective Date. Please check this page periodically for any updates.